Returns & refunds

Our Satisfaction Guarantee

We want every child to love their Cradl adventure. If you are not entirely satisfied with your purchase, please contact us within 30 days and we will make it right.

Your game

If you are not happy with your child's character, we will gladly recreate it, as many times as needed, at no additional cost. If you remain unsatisfied for any reason, or if a technical issue prevents your game from working as intended and we are unable to resolve it, we will provide a full refund within 30 days of purchase.

Your photobook

Should your photobook arrive damaged, misprinted or not as ordered, please send us a photograph within 60 days of delivery. We will promptly send a free replacement or issue a full refund, whichever you prefer. If your order has not arrived, or is lost in transit, we will reprint and resend it or refund you in full. If your photobook does not match the preview you saw before ordering, tell us within 30 days of delivery and we will replace it at no charge or refund you in full.

Changes and cancellations

To amend a name, photo or delivery address, please contact us as soon as possible. We will gladly update your order at no charge until printing begins. You may cancel your photobook for a full refund at any time before it enters production. Because each photobook is printed individually for your child, we are unable to accept change-of-mind returns once printing has started. We will still do everything we can to put right any problem with the finished book.

How to reach us

Email hello@cradl.co. We reply within one business day, and refunds are returned to your original payment method within 5–10 business days.