Support
Write to support@cradl.co. A person answers, usually within one business day. Say which child and which phone the question is about; never send passwords.
Which devices does Cradl work with?
Android phones and tablets, with the Cradl app installed on the child’s device. iPhone and iPad, through the child’s Google account, connected from the Cradl app on your own phone; nothing is installed on the iPhone. Amazon Fire tablets are being tested.
Does my child know?
Yes. The Cradl app is set up together with your child. Before anything is switched on it tells them, in words, what it does, and asks them to agree. The app stays visible on the phone, with a notification that says Cradl is monitoring YouTube and websites.
What does Cradl not see?
Page content, messages, e-mails, passwords, anything typed, searches, location, contacts, photos, microphone, camera, or the content of any app. Cradl sees which videos are played, which sites are visited by site name, and, if you turn it on, which apps are used and for how long.
Why is my report empty?
Cradl starts with the first video your child watches after setup. If the phone has not reported for a day, open the Cradl app on the phone: it shows which switch is off and fixes it in one tap. The parent app also shows when the phone last reported, at the bottom of Today.
How do I cancel or delete my account?
Cancel from Account in the app; you keep Cradl until the end of the month you paid for. To delete everything, use Account → Delete account in the app, or this page.
Something else
A creator that was identified wrongly, a fact you think is wrong, a phone that will not pair: write to support@cradl.co with a screenshot and we look into it.